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Understand Your Rights and Our Terms

Access to 1112bet and its services — including account registration, deposits via bKash, Nagad or Rocket, and lobby use — depends entirely on the laws of your jurisdiction and whether you fall within our eligible regions.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesBangladesh region scopeUser rights included
1112bet Understand Your Rights and Our Terms
HOW WE HANDLE THIS

Data, Security and Account Policy Practices

These four areas cover how we manage your information, your account security, and the steps you can take if you want to change or remove your data. Every point here is specific to how the platform actually operates — not a general statement of intent.

Data Retention

Account records — including wallet transactions processed through bKash, Nagad or Rocket — are retained for as long as your account is active and for a period after closure as required by our internal audit policy.

Cookie Use

We use cookies to maintain your session, remember your preferred payment method and measure how the lobby performs on mobile. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately and we will suspend access while we investigate.

Data Change Requests

To update your registered mobile number, wallet details or request account data deletion, submit a written request via the Help Centre in your account. We process confirmed requests within a reasonable period.

LEGAL CONTACT PATHS

Raise a Legal or Policy Question With Us

If you have a question about these terms, your account eligibility, or how a specific transaction via bKash, Nagad or Rocket is recorded, reach us through the channels below. We handle policy queries separately from general account help — flag yours clearly so it reaches the right team without delay.

Team online

Live Chat

Open the chat widget on any page of the site. Describe your legal or policy query clearly. Our team will respond and escalate if the matter needs a policy review.

Email Support

Send your query to our support address. Include your account ID and the specific clause or transaction in question. Legal queries are handled separately from standard account requests.

Account Help Centre

Log into your account and navigate to the Help section. You can submit a formal written request about data retention, account closure or payment dispute from there.

Common Questions About Our Terms and Policy

These are the questions we hear most often about account eligibility, data rights and how our legal terms work in practice. If your question is not here, reach us via live chat or email.

We do not make that determination for you. Access and eligibility depend on your local law and your eligible region. You are responsible for confirming that using the platform is lawful where you are.

Account records, including transaction history linked to bKash, Nagad or Rocket payments, are retained for an internal audit period after closure. You can request a summary of your data via the Help Centre before or after closing.

Yes. Submit a written deletion request through your account's Help Centre. We will confirm receipt and process it in line with our retention obligations. Some transaction records may be retained for audit purposes.

Raise the dispute through our support channel first, quoting your transaction reference. Include the date, amount and payment method. We review and respond before any external escalation is considered.

Updated terms are posted on this page with the revision date. Continuing to use the platform after a change is posted means you accept the updated terms. Check this page periodically if you want to stay current.

Contact support immediately via live chat or email. We will suspend your account access while we investigate the security concern. Provide your registered mobile number and the approximate time of the suspected access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.